Case Study

Experience
At the heart of the experience is a conversational AI that helps users navigate the decision-making process.
Tailored to user needs
Whether you're starting from scratch or have a mood or inspiration in mind, the AI engages in a natural dialogue to surface tailored product recommendations. It draws from the entire Home Depot paint catalog to help customers find the perfect colour for their home — and ultimately purchase it with confidence.
For those who prefer a more structured approach, we designed a selection-based flow that allows users to explore colours through visual navigation, curated palettes, and suggested combinations. The hybrid experience means users can switch between guided conversation and manual exploration seamlessly — blending intuitive UI with personalized assistance.
We also built a color refinement flow for users who come in with a specific shade already in mind. Here, they can fine-tune tones, explore related hues, and see how a colour might look in their own space with visualization tools and photo upload options.
Dynamic chat bar
A key interaction was the dynamic chat bar — an adaptive UI element that contextually surfaces throughout the journey. It nudges users at just the right moments, offering help, suggestions, or prompts based on behavior. It also supported features like image-based color matching and smart prompts based on room type, lighting, or mood.
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